At 10cuci, your privacy is not merely a promise — it is a commitment we fulfil every day through rigorous technology, policies, and operational practices. This document explains openly and clearly how we handle your personal information.
How we protect your personal data — straightforward, transparent, and trustworthy.
All data transmitted between your device and 10cuci's servers is protected with 256-bit SSL encryption — the same standard used by Maybank2u and CIMB Clicks. Every DuitNow, TNG eWallet, GrabPay, and FPX transaction you make on our platform is processed through a fully secured channel.
10cuci does not sell, rent, or commercialise members' personal data to any third party. Your information — name, phone number, email address, and payment details — will not be shared with advertisers, marketers, or other companies without your explicit prior consent.
As a 10cuci member, you have the full right to access, correct, and request deletion of your personal data. You may also request a complete copy of all data we hold about you at any time by contacting our support team.
10cuci member data is stored on servers protected by multi-layer firewalls, strict physical access controls, and continuous threat monitoring. Internal access to user data is restricted to staff who require it to perform their specific duties.
We only collect data that is genuinely necessary to provide you with 10cuci's services — nothing more. Every type of data we collect has a clearly defined purpose, as stated in this privacy policy, with no hidden agenda.
All of 10cuci's data handling practices comply with Malaysia's applicable data protection guidelines. We review and update our privacy policy regularly to ensure it stays aligned with the latest legal developments and industry standards.
This Privacy Policy ("Policy") describes how 10cuci ("we", "platform", or "company") collects, uses, stores, and protects your personal information when you register for and use the 10cuci online casino platform at https://10cuci.click.
We understand that privacy matters deeply to users in Malaysia — especially when it involves a platform that handles financial information and personal data. That is why we have written this policy in plain, accessible language rather than convoluted legal jargon. We want you to know exactly what happens to your data.
By registering for or using the 10cuci platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
10cuci collects your personal information from several key sources. Below is a detailed table outlining the types of data we collect, the purposes for which it is collected, and the legal basis for doing so:
| Data Type | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Identity verification, KYC compliance, fraud prevention |
| Contact Data | Malaysian phone number, email address, postal address | Account communications, security notifications, customer support |
| Financial Data | E-wallet details (TNG, GrabPay, DuitNow), MYR transaction history | Deposit and withdrawal processing, anti-money laundering prevention |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud detection, platform improvement |
| Usage Data | Game history, bets placed, active session logs | Responsible gaming, user experience improvement |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Platform functionality, performance improvement, usage analytics |
We do not collect sensitive information such as biometric data, medical records, or religious information unless required by law. All data collection follows the principle of data minimisation — we only collect what is strictly necessary.
The personal data you provide to 10cuci is used solely for the following purposes, all of which are directly related to delivering the platform's services to you:
We will not use your data for third-party advertising, commercial profiling unrelated to the platform, or any other purpose not stated above without obtaining your separate consent beforehand.
10cuci does not sell or rent your personal data to any third party. However, in the course of operating the platform, there are limited situations where we need to share certain data with relevant parties. All such sharing is subject to strict data protection agreements:
In all of the data sharing scenarios described above, we share only the minimum information necessary for the relevant purpose. All third parties that receive data from 10cuci are required to adhere to data protection standards equivalent to those we apply ourselves.
Our guarantee: 10cuci has never sold, and will never sell, members' personal data to marketing companies, advertisers, or any commercial third parties for purposes unrelated to the operation of this platform.
10cuci invests seriously in security infrastructure to protect the personal and financial data of every member. Here are the key security layers we have in place:
While we take all reasonable steps to protect your data, no digital security system can be guaranteed to be completely impenetrable. You also play an important role in your own account security by using a strong password, not sharing your login credentials, and notifying us immediately if you suspect any suspicious activity on your 10cuci account.
10cuci retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or to comply with applicable legal requirements. Below are the retention guidelines for key data categories:
Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. For data that cannot be fully deleted for technical or legal reasons, it will be anonymized so it can no longer be linked to your identity.
As a 10cuci member, you have the following rights regarding your personal data. All privacy-related requests can be submitted to our support team by emailing support@10cuci.click:
You may request a complete copy of all personal data that 10cuci holds about you, in a readily readable format.
If any data we hold about you is inaccurate or out of date, you have the right to request a correction promptly.
You may request the deletion of your personal data, subject to any applicable legal retention requirements.
In certain circumstances, you may request that we restrict the processing of your data while an issue is being resolved.
You may request your data in a portable format for transfer to another platform should you choose to do so.
You may object to the processing of your data for specific purposes, including direct marketing where applicable.
10cuci will respond to all privacy rights requests within 30 business days of receipt. In complex cases, this period may be extended with written notice to you. Privacy rights requests are free of charge unless they are repetitive, unreasonable, or excessive, in which case we reserve the right to charge a reasonable processing fee.
The 10cuci platform uses cookies — small text files stored on your device — to enhance your experience and ensure the platform functions correctly. Here are the types of cookies we use:
You can manage and disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect some functions of the 10cuci platform. Detailed instructions on managing cookies in major browsers (Chrome, Safari, Firefox) are available in your browser's help section.
The 10cuci platform is a service intended exclusively for adults aged 21 and above. We do not knowingly collect, store, or process the personal data of individuals below that age.
If we discover or are informed that a person under the age of 21 has registered an account on 10cuci, we will immediately close the account, delete all associated data, and refund any deposited funds in accordance with the appropriate procedures.
Parents or guardians who believe their child may have registered on this platform are urged to contact the 10cuci support team immediately via email or live chat. We will handle such cases promptly, responsibly, and with the safety of the child as our absolute priority.
10cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the way we protect your data. Whenever the Privacy Policy is updated, the "Last updated" date at the top of this document will be revised to reflect the date of the latest amendment.
For material amendments — meaning changes that significantly alter how we collect or use your data — we will endeavour to provide advance notice via the email address registered to your account, or through a prominent announcement on the 10cuci platform, before the changes take effect.
Your continued use of the 10cuci platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out. The 10cuci data protection team is available to assist you in Bahasa Melayu:
We are committed to addressing all privacy-related enquiries and complaints seriously and in a timely manner. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in Malaysia.
If you have ever hesitated to register with an online casino platform out of concern for the safety of your personal information — that is a completely valid concern, and we understand it fully. The industry has a mixed reputation when it comes to handling user data, and there are good reasons why many people are cautious. At 10cuci, we choose to address these concerns head-on by being transparent about exactly what we do and do not do with your data.
Here's something many people don't realise — when you use Touch 'n Go eWallet or DuitNow to make a deposit on the 10cuci platform, the payment process involves several systems communicating with one another. The information shared during this process is limited strictly to what is needed to verify and complete the transaction: the amount in MYR, the transaction timestamp, and basic identity verification. 10cuci does not store your full bank account or e-wallet account details. Our payment system uses security tokens that allow recurring transactions without storing your full account number in our database.
On gameplay data — every roulette spin you place, every baccarat hand you play, every Sports Betting wager on the Malaysia Super League or EPL — all of it is recorded in your account. This is not about monitoring you, but serves several important purposes: first, it allows you to review your own gameplay history at any time for personal budget management. Second, this data is used by our responsible gaming system to identify whether your play patterns show any concerning signs, so we can proactively offer assistance if needed. Third, it provides you with protection in the event of a dispute — a complete record means any claim regarding a game outcome can be reviewed objectively.
A question we are often asked is what happens to your data when you close your 10cuci account. The answer depends on the type of data. Identity data and financial transaction records must be retained for the minimum period required by financial compliance obligations — this is a legal requirement, not a choice we make. Usage data and cookies can be deleted sooner. Once the mandatory retention period expires, all data associated with your account is deleted using secure deletion procedures that ensure the data cannot be recovered.
We also want to be transparent about our platform analytics. 10cuci uses analytics tools to understand how members use the platform as a whole — which pages are most visited, average session duration, the most popular game types (sports, slots, roulette, baccarat, blackjack, or Virtual Sports), and so on. This analytics data is processed in aggregate form and cannot be traced back to any individual. The sole purpose is to help us make design and development decisions that improve the experience for all 10cuci members.
Finally, we want you to know that privacy is not just an add-on feature at 10cuci — it is the foundation of the trust we work to build with every member. A good online casino platform must be trustworthy not only in terms of fair gameplay and payout speed, but also in how it handles your most personal information. We take this responsibility seriously every day, and we welcome any feedback or questions that help us do this even better for players in Malaysia.
What we guarantee regarding the handling of your personal data on the 10cuci platform.
Your data is safe at 10cuci. Create a free account today and enjoy everything on the platform — Malaysia Super League sports, roulette, baccarat, blackjack, Virtual Sports, and Live Casino — with the peace of mind that your personal information is protected to the highest security standards. Minimum deposit of RM10 via DuitNow, TNG eWallet, GrabPay, or your preferred payment method.
Safe · Fair · Responsible · For players aged 21 and above
The most frequently asked questions from members regarding privacy and data protection on the 10cuci platform.
The gaming data 10cuci collects about you isn't just for record-keeping — it also powers our responsible gaming system to help protect you. Our system analyzes your betting patterns, session duration, and play frequency to identify early signs of problematic gambling. This is one of the ways we put your data to work for your direct benefit, not just for the platform's interests. All such analysis is carried out in strict confidence, and the information is never shared without a compelling reason.
Read more on the Responsible Gaming and Terms & Conditions us.