This document sets out the rights, responsibilities, and rules governing all members' use of the 10cuci platform. Please read it carefully before registering or using any of our services.
Six key things you should know before reading this terms document in full.
The 10cuci platform is only available to individuals aged 21 and above. Registration by anyone below this age limit is strictly prohibited, and any account found to be in violation of this requirement will be closed immediately, with any remaining balance subject to review.
Each individual is only permitted to hold one active account at 10cuci. Registering multiple accounts — whether using the same or different information — is a violation of our terms and may result in the closure of all associated accounts and the freezing of any balances held within them.
All deposits, withdrawals, account balances, and bonus payouts at 10cuci are in Malaysian Ringgit (MYR). We support DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX. No foreign payment methods are accepted and no currency conversion is applied.
All bonuses and promotions offered by 10cuci are subject to wagering requirements clearly stated in each offer. Failure to meet the wagering requirements prior to withdrawal may result in any unfulfilled bonus being forfeited.
Any attempt to manipulate the system, exploit software bugs, use third-party tools to gain an unfair advantage, or engage in financial fraud is strictly prohibited and may result in account suspension without prior notice.
10cuci is committed to responsible gaming. Members are encouraged to make use of the available self-control tools, including deposit limits, loss limits, and self-exclusion. We reserve the right to impose additional restrictions on accounts that show signs of problem gambling.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and 10cuci ("Platform", "we", or "the company"). These Terms govern your use of the 10cuci website, mobile application, games, services, and all related features.
By clicking "Register", "I Agree", or by simply accessing and using the 10cuci platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. This acceptance takes effect on the date you first begin using the platform.
These terms should be read together with 10cuci's Privacy Policy and our Responsible Gaming policy, all of which together form the complete agreement between you and the platform.
To register for and use the 10cuci platform, you must meet all of the following requirements at the time of registration and throughout the duration of your use:
10cuci reserves the right to request proof of identity and age at any time. Failure to provide the requested verification documents within the stipulated timeframe may result in a temporary suspension or closure of your account.
If you discover a minor using this platform, please contact the 10cuci support team immediately via email or live chat.
Each individual is only permitted to hold one (1) active account at 10cuci at all times. Registering multiple accounts is strictly prohibited and constitutes a serious breach of our terms. 10cuci uses a range of technical methods to identify and link duplicate accounts, including checks on IP addresses, devices, payment information, and personal details.
During registration, you are required to provide information that is true, accurate, and current. This includes your full name as per your identity card, an active Malaysian phone number, a valid email address, and any other information the platform may require from time to time. Providing false or misleading information constitutes a serious breach of these terms.
You are solely responsible for:
10cuci is not liable for any losses arising from unauthorised third-party use of your account where such access occurred as a result of your own negligence in safeguarding your login credentials.
10cuci accepts deposits in Malaysian Ringgit (RM) via the following payment methods, all of which are local Malaysian payment options:
The minimum accepted deposit at 10cuci is RM10. Maximum deposit limits may vary depending on your chosen payment method and account verification level. 10cuci does not charge any processing fees for deposits; however, your e-wallet provider or bank may apply their own charges, which are beyond our control.
All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not permitted and may result in the deposit being rejected and your account being suspended pending investigation.
Funds deposited into your 10cuci account are strictly for entertainment and wagering purposes. 10cuci does not operate as a financial institution and does not accrue any interest on your account balance.
Members may request a withdrawal from their 10cuci account balance at any time, provided all of the following requirements are met:
10cuci aims to process all withdrawals within 3 to 5 minutes for e-wallets (DuitNow, TNG eWallet, GrabPay, Boost, ShopeePay). Withdrawals via FPX to a bank account may take up to 30 minutes depending on the processing time of the relevant financial institution.
10cuci reserves the right to request additional verification documents before processing withdrawals that exceed a certain threshold or in situations where unusual account activity is detected. This verification process is in place to protect the security of your account and funds.
Withdrawals may only be made to the same payment method used for the original deposit, or to a method registered under your name. Withdrawals to third-party accounts are not permitted under any circumstances.
10cuci offers a variety of bonuses and promotions to members from time to time. All bonus offers are subject to the specific terms and conditions stated alongside each offer. The following general terms apply to all bonuses at 10cuci unless otherwise stated:
Bonus abuse — including opening multiple accounts to claim new bonuses, using automated software, or any method 10cuci deems to be promotional exploitation — may result in the cancellation and forfeiture of all bonuses, as well as potential account closure.
All games offered at 10cuci — including Malaysia Super League and EPL Sports Betting, live baccarat, European roulette, blackjack, virtual sports, and slots — have their own game rules, which can be found in the help section of each game. You are responsible for understanding the rules of any game you choose before placing any bets.
Regarding game outcomes:
Minimum and maximum bet limits vary by game type and table. These limits are clearly displayed within each game before you place a bet. 10cuci reserves the right to adjust these limits from time to time.
10cuci members are expected to conduct themselves in a respectful and responsible manner on the platform. The following are strictly prohibited:
Any breach of the above rules may result in immediate account suspension or closure, freezing of existing balances, and legal action where warranted by the severity of the violation.
Closure by Member: You may close your 10cuci account at any time by contacting our support team via live chat or email. Before the account is closed, all eligible balances will be returned to you via the payment method registered to your account, subject to all applicable bonus wagering requirements being fulfilled.
Closure by 10cuci: We reserve the right to suspend or close any account, with or without prior notice, in the following circumstances:
In cases of closure due to a breach of terms, 10cuci reserves the right to forfeit all bonus balances in the account. Real-money balances (excluding bonuses) that are verified to be free from fraudulent activity will be returned at 10cuci's discretion.
10cuci is fully committed to the principles of responsible gaming. We believe that online casino entertainment should be safe, controlled, and free from harm to players' lives. As part of this commitment, 10cuci provides the following self-control tools to all members:
10cuci also reserves the right to impose additional limits or proactively reach out to members if there are signs of concerning gambling behaviour. If you need support related to problem gambling, please contact the 10cuci support team, available 24 hours a day in Bahasa Melayu.
To the extent permitted by law, 10cuci shall not be liable for:
10cuci's maximum liability to you under any circumstances shall not exceed the total amount you deposited in the 30 days preceding the claim. This provision does not affect any user rights that cannot be excluded under applicable Malaysian law.
10cuci reserves the right to amend, update, or replace these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the platform unless otherwise stated.
We will endeavour to provide reasonable notice of any material amendments via the email registered to your account or through an in-platform announcement. However, it remains your responsibility to review these Terms periodically to stay informed of any changes.
Continued use of the 10cuci platform after an amendment to the terms has been published will be considered your acceptance of the revised terms. If you do not agree with the changes made, you must stop using the platform and request account closure.
In the event of any conflict between the Bahasa Malaysia version and any other translation of these terms, the Bahasa Malaysia (ms-MY) version shall take precedence.
We understand that terms and conditions documents are often written in language that is difficult for everyday users to follow. At 10cuci, we make every effort to ensure our policies are easy for Malaysian players to understand. This section offers additional plain-language explanations of several key aspects of our terms.
Bonus wagering requirements are a common source of confusion among online casino players. When 10cuci offers a 150% deposit bonus and you deposit RM100, you will receive RM150 as a bonus — bringing your total account balance to RM250. A 30x wagering requirement on the bonus means you need to place a total of RM4,500 in bets (RM150 x 30) before the bonus balance becomes eligible for withdrawal. Your original deposit (RM100) can be withdrawn at any time without restriction. This is standard industry practice, and 10cuci ensures our wagering requirements are fair and achievable compared to most other platforms.
Many people wonder why the one account per user policy exists. The answer is straightforward: it protects all players from unfair bonus exploitation. If a single person could open multiple accounts, they could claim the welcome bonus repeatedly — which would ultimately burden the platform and undermine our ability to offer meaningful bonuses to all legitimate new members. By enforcing this policy, 10cuci ensures every genuine new member gets to enjoy the welcome bonus at its full value.
The identity verification process that 10cuci carries out is not meant to inconvenience members — it is an industry-standard requirement that protects everyone involved. This KYC (Know Your Customer) process ensures the platform is not used for illegal activities such as money laundering, and it also protects you as a member by ensuring only you can withdraw funds from your account. Once the initial verification is complete, you will not need to repeat it for routine transactions.
Regarding the rules on Sports Betting at 10cuci — covering Malaysia Super League matches, EPL, and badminton tournaments — it is important to understand that sports betting involves real-time events that can be influenced by many factors beyond anyone's control. Should a match be cancelled, postponed, or subject to a significant format change, 10cuci will follow the bet settlement rules stated in the sports help section. As a general rule, matches not concluded within 72 hours of the original scheduled time will be voided and stakes refunded.
10cuci is committed to maintaining a fair and safe gaming environment for all members. The policies and procedures set out in these Terms & Conditions are not meant to prevent you from enjoying the platform — rather, they form the framework that allows us to deliver a reliable and consistent experience to every individual who chooses to use 10cuci's services. If you have any questions about any part of these terms, our support team is available in Bahasa Melayu via live chat or email at support@10cuci.click.
A simple summary for your quick reference.
Register a free account at 10cuci in under 2 minutes. By familiarising yourself with our terms, you can enjoy all our games — sports, roulette, baccarat, blackjack, virtual sports, and live casino — with greater comfort and confidence. Minimum deposit of RM10 via DuitNow, TNG eWallet, or your preferred method.
Safe · Fair · Responsible · For players aged 21 and above
These Terms & Conditions should be read together with 10cuci's Privacy Policy, which details how we collect, use, and protect your personal information. All data you provide is protected with 256-bit SSL encryption and is not shared with third parties without your consent. For any enquiries regarding privacy or these terms, contact us at support@10cuci.click.
Read Privacy Policy and Responsible Gaming for more information.
Frequently asked questions about the terms and usage policies of the 10cuci platform.
These Terms & Conditions are more than just a legal document — they also reflect 10cuci's commitment to responsible and safe gaming for all members. We provide self-control tools, deposit limits, session time reminders, and 24/7 support in Bahasa Melayu. If you feel that gambling is beginning to affect your life or the lives of those you care about, please reach out to us immediately — no judgement, just support.
This platform is for individuals aged 21 and above only. Read more at Responsible Gaming.